RENEWABLE HELPLINE CARE PACKAGES

Renewable Helpline care packages are designed to give homeowners clear, practical support for renewable home systems. Whether you need simple guidance, annual care, ongoing system support or priority help when issues arise, our plans make it easier to manage your solar PV, heat pump and energy-efficiency upgrades with confidence.

ASHP Care Packages

Plans from £12/month

12-month fixed-term plans — pay monthly or annually. Available to mainland UK private domestic residential properties.

Priority Help

Priority Support Package

Best for homeowners already covered elsewhere who want added labour-only maintenance support and priority assistance.

£12 /mo
  • Priority support guidance
  • Faster help when issues arise
  • Extra reassurance alongside existing cover
  • Clearer next-step advice
  • Added support for system concerns
Choose plan →
Annual Servicing

Essential Care

Straightforward annual servicing — safely, efficiently and reliably, year after year.

£15 /mo
  • Visual inspection (indoor & outdoor)
  • Electrical & control safety checks
  • Operational performance review
  • Filter & strainer inspection
  • Condensate & drainage checks
  • Glycol level check
  • Service documentation
Choose plan →
Most Popular

Complete Care

Complete annual servicing for both your ASHP and hot water cylinder.

£18 /mo
  • Everything in Essential Care
  • Hot water cylinder inspection
  • Safety devices & controls check
  • System-wide performance review
  • Basic performance optimisation
Choose plan →
Labour Inclusive

Priority Care

Annual servicing plus ongoing labour-only maintenance support and priority access.

£30 /mo
  • Everything in Complete Care
  • Labour for diagnostics & maintenance
  • Fault identification & investigation
  • Outdoor unit & hydrobox care
  • Controls, pipework & sensors
  • Priority access to service visits
Choose plan →
Combined Cover

Combined Roof & Renewable Helpline

Priority Care and Solar Shield combined in one package, with roof and renewable support together while saving 26%.

£43 /mo
  • Everything in Priority Care
  • Roof & renewable helpline support
  • Combined cover in one plan
  • Priority support across both services
  • Designed for wider property protection
Choose plan →

What’s Included

Feature Essential Complete Priority Care Combined Priority Support
General renewable support✓✓✓✓✓
Clear next-step guidance✓✓✓✓✓
Annual service support—✓✓✓—
Performance assessment—✓✓✓—
Diagnostics and maintenance labour——✓✓—
Expert fault finding——✓✓—
Faster access to specialist engineers——✓✓—
Roof & renewable helpline support———✓—
Priority support guidance——✓✓✓

Choose the level of support that best suits your home. Our packages range from entry-level renewable guidance through to complete care, ongoing system support and priority support access. Each plan is designed to provide clearer advice, practical next steps and peace of mind when you need help with your renewable home systems.
Choose Your Renewable Care Package Today. Call us 0800 135 7663

At Renewable Helpline, we believe renewable home support should be clear, practical, and rooted in trust.

Renewable Packages

Contact Us

Our mission is to deliver reliable renewable support, clear communication and practical care packages that give homeowners real peace of mind.

© Copyright 2026 Renewable Helpline